Privacy Policy

Last updated: Feb 2, 2026

1. Introduction

Humaneers Limited Company ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services, and informs you about your privacy rights under applicable laws including GDPR and CCPA.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username or similar identifier, job title, company name.
• Contact Data: Email address, telephone numbers, business address.
• Technical Data: IP address, browser type and version, time zone setting, location data, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website and services.
• Marketing Data: Your preferences in receiving marketing communications and your communication preferences.

3. How We Collect Your Data

We collect data through:

• Direct interactions (Explicit Consent): We only collect personal information when you explicitly provide it by submitting a form (e.g., "Talk to Sales", "Support Ticket", "Newsletter"). Your session history (pages visited) is stored locally on your device and is only transmitted to us when you actively click a submission button.
• Automated technologies: As you interact with our website, we may automatically collect Technical Data using cookies, server logs, and similar technologies. We prioritize ephemeral local storage over persistent cookies where possible. Analytics cookies (Zoho PageSense, ContentSquare, Vercel Analytics) are only loaded after you provide explicit consent via our cookie banner.
• Support Chat (Essential Functionality): Zoho SalesIQ is loaded for all users to provide immediate support access. This is considered an essential service function.
• Third parties: Analytics providers (Zoho PageSense, ContentSquare) and support chat services (Zoho SalesIQ) as detailed above.

4. Legal Basis for Processing (GDPR)

We will only use your personal data when the law allows us to. Under GDPR, our lawful bases for processing include:

• Contract Performance: Where we need to perform a contract we are about to enter into or have entered with you.
• Legitimate Interests: Where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with legal or regulatory obligations.
• Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications).

5. How We Use Your Data

We use your data to:

• Provide and deliver our IT, security, and marketing services.
• Process and manage your inquiries, bookings, and support requests.
• Provide emergency support and crisis response, including callback communications.
• Communicate with you about services, updates, and service-related announcements.
• Improve our website and services through analytics.
• Send marketing communications where you have opted in or where permitted by law.
• Comply with legal obligations and protect against fraud or security threats.

6. Third-Party Service Providers

We use the following third-party service providers who may process your personal data:

• Zoho CRM: Customer relationship management and sales pipeline tracking.
• Zoho Desk: Support ticket management and customer service.
• Zoho PageSense: Website analytics and user behavior tracking to improve user experience.
• Zoho SalesIQ: Live chat support and customer engagement.
• Vercel: Website hosting and content delivery.
• Contentsquare: Digital experience analytics and session replay.

These providers are contractually obligated to protect your data and use it only for the purposes we specify. We ensure all third parties maintain appropriate security standards.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. Where we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission.
• Data Processing Agreements with our service providers.
• Ensuring processors are Privacy Shield certified or have equivalent protections.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Active clients: For the duration of the service relationship plus 7 years for accounting and legal compliance.
• Prospects and inquiries: Up to 3 years from last interaction, unless you request earlier deletion.
• Marketing communications: Until you unsubscribe or request removal.
• Legal obligations: As required by applicable law (e.g., tax records, contracts).

9. Your Rights

Under GDPR, CCPA, and other privacy laws, you have the following rights:

• Right to Access: Request a copy of your personal data we hold.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data (subject to legal retention requirements).
• Right to Restrict Processing: Request limitation on how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw at any time.
• Right to Lodge a Complaint: File a complaint with your local data protection authority.

To exercise any of these rights, please contact us at privacy@humaneers.dev. We will respond within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These include:

• Essential Cookies: Required for website functionality (session management, security, support chat via Zoho SalesIQ).
• Analytics Cookies: Zoho PageSense, ContentSquare, and Vercel Analytics track usage patterns to improve our services. These are only loaded after you provide explicit consent.
• Functional Cookies: Remember your preferences and settings.

You can control cookies through your browser settings and our cookie consent banner. Note that disabling certain cookies may affect website functionality.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, disclose, and sell.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: We do not sell personal information. If our practices change, you will have the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at privacy@humaneers.dev.

12. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit and at rest (HTTPS, TLS).
• Access controls limiting data access to authorized personnel only.
• Regular security assessments and SOC 2 Type II compliance.
• Secure data backup and disaster recovery procedures.
• Employee training on data protection and confidentiality.
• IP address hashing: Server logs anonymize IP addresses using SHA-256 hashing to protect user privacy while maintaining security and debugging capabilities.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain industry-standard protections.

13. Children's Privacy

Generally, our services are not directed to individuals under 18 years of age. However, as part of our Family Protection services, we may secure devices used by children. In these specific cases:

• Data collection regarding children is performed solely pursuant to a signed Service Agreement with the parent or legal guardian.
• We strictly limit data collection to what is necessary for security monitoring (e.g., content filtering, threat detection) and do not use this data for marketing.
• We comply with all applicable laws, including the Children's Online Privacy Protection Act (COPPA).

If we discover that we have collected personal data from a child outside of a contractual Family Protection agreement, we will take steps to delete that information immediately.

14. Data Ownership

In all cases, client data remains client data. We act solely as custodians and data processors. We do not claim ownership of your personal information, business data, or intellectual property. You retain full rights to your data at all times, and we will return or delete your data upon termination of service in accordance with our retention policy.

15. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. For material changes, we may provide additional notice via email.

16. Contact Us

For questions about this privacy policy, to exercise your rights, or to report privacy concerns, please contact:

Humaneers Limited Company
Email: privacy@humaneers.dev
General Inquiries: hello@humaneers.dev
Security Issues: security@humaneers.dev